Privacy Policy

Posted as of December 24th, 2024

Last updated as of December 24th, 2024

Welcome to DrDermX’s Privacy Policy

We, the M/s. DrDermX Health and Wellness (OPC) Private Limited, the creator of this Privacy Policy, ensure a steady commitment to your privacy with regard to the protection of your invaluable information that you may share across this Platform.

To provide you with uninterrupted use of the Platform, we may collect and, in some circumstances, disclose information about you with your permission. To ensure better protection of your privacy, we provide this notice explaining our information collection and disclosure policies, and the choices you make about the way your information is collected and used.

We process personal data only in accordance with this Privacy Policy and applicable data protection laws. Personal data may be processed based on user consent or for legitimate uses. Consent will be accompanied by a notice informing the user about data processing details and the method for withdrawing consent or making complaints to relevant authorities.

Users may withdraw consent at any time. Withdrawal does not affect the legality of processing based on consent before withdrawal. Consent shall be free, specific, informed, unconditional, and unambiguous, requiring clear affirmative action from the user.

Information We Collect

We are committed to protecting your online privacy. The information we may collect includes:

  1. Name, age, address/location, mobile number/email, and payment details.
  2. Details of platform usage for analytics.

This privacy policy also applies to data collected from non-registered users, including browsing behavior and pages viewed.

Purposes of Information Collection

We collect and use information for:

  1. Providing services opted for by you.
  2. Enabling content viewing based on your interests.
  3. Communicating account and service-related information.
  4. Offering quality customer care.
  5. Complying with applicable laws and regulations.

We use your contact information to send offers based on your interests and prior activity and display preferred content. You can withdraw consent by using the "delete account" button or emailing doc.rc.1996@gmail.com.

Our Use of Your Information

Your information is used to:

  1. Provide requested services.
  2. Maintain internal records.
  3. Enhance services.
  4. Comply with legal and statutory provisions.

We may share information with third parties to fulfill service requests. However, we do not sell, license, or trade your personal information.

Analytics and Tracking

We use IP addresses, device IDs, and other tracking information to gather demographic data, troubleshoot issues, and provide personalized content.

How Information is Collected

  1. Personal information will be collected only for identified purposes.
  2. Information collection will be lawful, fair, and with user consent.
  3. Retention of information will be limited to the fulfillment of specified purposes.

External Links on the Platform

The Platform may include external links to other websites or resources. We are not responsible for the availability, content, or privacy practices of these third-party platforms. Users are advised to review their privacy policies.

Cookies

Cookies are small files stored on your browser or device. By using this Platform, you consent to our use of cookies.

Types of Cookies

  1. Strictly Necessary Cookies: Required for platform operation.
  2. Analytical/Performance Cookies: Help improve platform functionality.
  3. Functionality Cookies: Recognize returning users.
  4. Targeting Cookies: Record user activity for personalized content/ads.

You can manage cookies via browser settings. Blocking cookies may affect platform functionality.

Your Rights

You have the following rights concerning your data:

  1. Request a copy of your data.
  2. Request corrections to inaccurate data.
  3. Withdraw consent at any time.
  4. Object to data processing.
  5. Complain to a supervisory authority.
  6. Obtain information on data transfers to third countries.

Users with accounts can request copies of their personal data and restrict its use.

Compliance

This Privacy Policy is formulated under the Indian Information Technology Act, 2000, the Digital Personal Data Protection Act, 2023, and other applicable data protection laws. We adhere to ISO 27001 standards and comply with GDPR and HIPAA regulations.

Confidentiality

Your information is confidential and will not be disclosed to third parties unless required by law. Any emails sent by us will only relate to agreed services.

Disclosure of Your Information

While we employ industry-standard practices to protect your privacy, certain disclosures may be required by law or regulatory authorities. Examples include:

  1. External Service Providers: For service delivery.
  2. Law and Order: To comply with legal inquiries or investigations.

Accessing, Reviewing, and Changing Your Profile

You can review and update your profile information (excluding email ID) via the Platform. If incorrect information is detected, users must promptly correct it.

Security

We employ robust security measures to protect data. However, no system is impenetrable. Users must adopt security best practices to avoid risks.

Severability

Each clause in this Privacy Policy is independent. If any clause is deemed invalid, it does not affect the validity of others.

Amendment

This Privacy Policy may be updated from time to time. The latest version will always be available on the Platform.

Consent Withdrawal, Data Download & Data Removal Requests

To withdraw consent, or request data download or removal, email doc.rc.1996@gmail.com.

Disclaimer

We do not store payment details. Users must report any account or payment security concerns immediately.

Data Protection Officer/Grievance Officer

For complaints or grievances, please email our Grievance Officer:
rohit@drdermx.com